Frequently Asked Questions
Everything you need to know about your clean beauty journey.
How do I know which products are right for my skin type?
We offer a complimentary online skin diagnosis to help you identify your skin's specific needs. Additionally, our clean beauty experts are available via live chat to provide personalized recommendations.
What is your return policy?
You can return any unopened and unused products in their original packaging within 14 days of receipt for a full refund. Please note that for hygiene reasons, we cannot accept returns on opened skincare or makeup items.
Are your products cruelty-free and clean?
Yes, 'clean' is at the heart of everything we do. We strictly vet every brand to ensure they meet our high standards for ingredient safety, efficacy, and ethical testing. Most of our selection is 100% cruelty-free.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order has been dispatched, you will receive a tracking number via email to monitor its progress.
Do you offer international shipping?
Currently, we ship to most countries within Europe and North America. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed. Please contact our customer service team immediately for assistance.